Questions, Answered

1. Company Information

This website is operated by Oral and Co Fine Goods Ltd, registered in England and Wales under company number 16552492. Registered office: 71 to 75 Shelton Street, London, WC2H 9JQ, United Kingdom. Throughout these terms, "we", "us" and "our" refer to KOMPAS Watches.

2. Products

We currently offer watches and accessories for sale within the United Kingdom and internationally. Product descriptions, images and specifications are provided for guidance. Minor variations in colour, materials or finishing may occur. We reserve the right to update specifications and pricing at any time without notice as part of continuous product improvement.

3. Pricing and Payment

All prices are listed in GBP and include VAT where applicable. Payment is required in full at the time of checkout. We accept major debit and credit cards and PayPal. We reserve the right to cancel any order if payment cannot be authorised or verified.

4. Order Acceptance and Contract Formation

An order is placed when you complete checkout and submit payment. A legally binding contract is formed once we confirm your order via email. We reserve the right to refuse or cancel any order in cases including but not limited to:

• Product unavailability
• Pricing or listing errors
• Suspected fraud or unauthorised activity
• Payment processing failure

If an order is cancelled, a full refund will be issued.

5. Delivery

We deliver within the United Kingdom and internationally. Estimated delivery times are provided at checkout and are not guaranteed. Risk transfers to you once the product has been delivered to the address provided at checkout. You are responsible for ensuring that delivery details are accurate.

6. International Orders

International shipments may be subject to import duties, VAT, customs fees or local taxes. These charges are the responsibility of the customer unless otherwise stated at checkout. If a shipment is refused due to unpaid duties or taxes, outbound and return shipping costs may be deducted from any refund.

7. Right to Cancel

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods. You must notify us within this period and return the goods within 14 days of cancellation. Returned items must be unused and in original condition.

8. Faulty Goods

Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015. If goods are faulty, you may be entitled to a repair, replacement or refund in accordance with UK law.

9. Warranty

All KOMPAS watches include a 2 year warranty covering manufacturing defects. The warranty does not cover accidental damage, misuse, cosmetic wear or unauthorised repairs. Full warranty details are available in our Warranty Policy.

10. Limitation of Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any matter that cannot legally be limited. To the fullest extent permitted by law, our liability shall not exceed the purchase price of the product.

11. Privacy

Your use of this website is also governed by our Privacy Policy and Cookie Policy.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

1. Information We Collect

We may collect and process the following types of personal data:

• Identity Data: name, title, date of birth, gender.
• Contact Data: email address, billing and shipping address, phone number.
• Financial Data: payment card details (processed securely via third party providers; we do not store full card details).
• Transaction Data: details about your purchases, order history and payments.
• Technical Data: IP address, browser type, device identifiers, cookies and browsing behaviour.
• Profile Data: preferences, account details, product wishlists, marketing consents.
• Usage Data: information on how you use our Website, products and services.
• Marketing and Communications Data: your choices for receiving marketing communications from us.

2. How We Collect Your Data

• Direct interactions: when you place an order, create an account, sign up for newsletters, contact us or provide feedback.
• Automated technologies: such as cookies, server logs and analytics tools.
• Third parties: including payment providers, delivery services and advertising networks.

3. How We Use Your Data

• To process and deliver your orders, including payment, shipping and returns.
• To manage your account and provide customer service.
• To personalise your shopping experience and recommend relevant products.
• To send transactional emails (order confirmations, shipping updates).
• To send marketing communications (if you have opted in).
• To improve our Website, services and product offerings.
• To detect, prevent and address fraud, security or technical issues.
• To comply with legal obligations.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Performance of a contract: to fulfil your orders and provide services.
• Consent: for sending marketing emails or using non essential cookies.
• Legitimate interests: to improve our services, prevent fraud and analyse customer behaviour.
• Legal obligation: to comply with tax, accounting and regulatory requirements.

5. Sharing Your Data

• Service providers: such as payment processors (e.g. Stripe, PayPal), shipping couriers and IT support.
• Analytics and advertising providers: such as Google Analytics and Meta Ads.
• Professional advisers: including accountants, auditors or legal consultants.
• Authorities: when required by law or to protect against fraud.

We never sell your personal data.

6. International Data Transfers

Your information may be transferred outside the UK and EEA, for example when using third party cloud services or payment processors. In such cases, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses).

7. Data Retention

• Order and transaction data: 6 years (for tax and legal compliance).
• Marketing data: until you withdraw consent.
• Account information: until you request deletion.

8. Your Rights

• Right to access your personal data.
• Right to correct inaccurate or incomplete data.
• Right to request erasure ("right to be forgotten").
• Right to restrict processing of your data.
• Right to data portability.
• Right to object to processing for marketing purposes.
• Right to withdraw consent at any time.

To exercise these rights, contact us at contact@kompaswatches.com.

9. Cookies

Our Website uses cookies and similar technologies to improve functionality, analyse traffic and personalise content.

• Essential cookies: required for site operation (e.g. shopping cart).
• Analytics cookies: help us understand how visitors use the site.
• Marketing cookies: allow targeted advertising.

You can manage cookie preferences in your browser or via our Cookie Consent Banner.

10. Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse. Payment information is processed securely using encryption and PCI-DSS compliant providers.