Contact Us

  • contact@kompaswatches.com

  • kompaswatches

Questions

  • KOMPAS watches are inspired by the RAF Sector Clock, a historic military tool used for precision coordination. Our dials feature bold, color coded triangular markers in 5 minute intervals a functional design reborn as a modern timepiece for adventure, resilience, and purpose.

  • All KOMPAS models are engineered with high water resistance, suitable for everyday use and outdoor activities. Each model is rated to 100m ensuring performance in rain, swimming, and challenging conditions.

  • Every KOMPAS timepiece comes with a 2 year international warranty covering manufacturing defects. Our watches are built to last, but in the rare event of an issue, we’ll repair or replace your timepiece.

  • We ship worldwide. UK orders typically arrive within 3–5 business days, while international orders may take 7–14 days, depending on location and customs clearance.

  • We offer a 7 day return policy for unworn watches in their original packaging. Exchanges are also available if you prefer a different model.

  • Yes. All KOMPAS watches use standard lug width (20mm) with quick release spring bars, allowing you to easily swap straps to match your style or activity.

  • Avoid prolonged exposure to extreme temperatures. Rinse after saltwater use. Have it serviced every 3–5 years by a professional watchmaker.

  • KOMPAS watches are powered by precise Japanese movements and assembled in Hong Kong by skilled watchmakers, ensuring consistent quality and reliability.

  • Yes. We use high grade Super-LumiNova on hands and markers for excellent readability in low-light conditions ideal for night time use and outdoor adventures.

  • Each watch comes in durable, dial inspired packaging designed for reuse. It’s more than a box it’s a keepsake that reflects the brand’s adventurous spirit.

  • Rinse with fresh water after saltwater exposure

    Avoid strong impacts or dropping the watch

    Clean with a soft cloth and mild soap only

    Keep the crown fully secured before water contact

    Avoid extreme heat or strong magnetic fields

    Service every 3 to 5 years to maintain performance

    Store in a dry place when not in use

Returns Policy

  • In accordance with the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your watch for any reason.

    You must notify us of your decision within this 14 day period. You then have a further 14 days to return the item to us.

    To exercise your right to cancel, please contact us at:
    contact@kompaswatches.com

  • Returned items must be:

    • Unworn and unused
    • In original condition
    • With all protective films intact
    • Returned in original packaging
    • Accompanied by all documentation and accessories

    You are entitled to inspect the watch as you would in a retail environment. However, handling beyond what is necessary to assess the product may result in a deduction reflecting any diminished value.

  • For change of mind cancellations, you are responsible for return shipping costs.

    If the item is faulty or not as described, we will cover reasonable return shipping costs.

  • Refunds are issued within 14 days of:

    • Receiving the returned goods, or
    • Receiving proof that the goods have been returned

    Refunds are made to the original payment method.

    Original standard outbound shipping costs are refundable where required by law. Any upgraded or express shipping services are non refundable.

  • Where a returned item shows signs of wear, strap creasing, removed protective films, scratches, or other handling beyond inspection, we reserve the right to deduct an amount reflecting the loss in value.

  • Your rights under the Consumer Rights Act 2015 are not affected by this policy.

    If your watch develops a fault:

    • You have a 30 day right to reject for a full refund
    • After 30 days, we may offer repair or replacement
    • If repair or replacement is unsuccessful, you may be entitled to a refund or price reduction

    We may request reasonable evidence of the fault prior to proceeding.

  • All KOMPAS watches include a 2 year international warranty from the date of delivery.

  • This warranty covers manufacturing defects in:

    • Movement
    • Dial
    • Hands
    • Case construction
    • Factory water resistance integrity

  • The warranty does not cover:

    • Accidental damage
    • Impact or drop damage
    • Cosmetic wear including scratches and dents
    • Strap wear
    • Water damage caused by improper crown use
    • Damage caused by unauthorised repairs or modifications
    • Normal wear and tear

  • To submit a claim, contact:
    contact@kompaswatches.com

    Please include:

    • Order number
    • Description of the issue
    • Clear photographs
    • Proof of purcha    se

  • If the issue is confirmed under warranty, we will cover return shipping following approval.

    If the issue is not covered, we will provide a repair estimate before proceeding.

    Repair timelines vary depending on parts availability and location.

Warranty Policy

  • We ship within the United Kingdom and internationally.

  • United Kingdom: 3 to 5 business days
    International: 7 to 14 business days

    Delivery times are estimates and may vary due to customs or courier delays.

  • Shipping charges are displayed at checkout.

  • Risk transfers to you upon confirmed delivery to the address provided at checkout.

    Please ensure delivery details are accurate.

  • International orders may be subject to import duties, VAT, and local taxes. These charges are the responsibility of the customer unless otherwise stated at checkout.

    If a shipment is refused due to unpaid duties:

    • The item must be returned to us
    • Outbound and return shipping costs may be deducted
    • A refund will be processed once the watch is received and inspected

Shipping Policy

Terms and Conditions

  • 1.Company Information

    This website is operated by Oral and Co Fine Goods Ltd, registered in England and Wales under company number 16552492.
    Registered office: 71 to 75 Shelton Street, London, WC2H 9JQ, United Kingdom.

    Throughout these terms, “we”, “us”, and “our” refer to KOMPAS Watches.

    2.Products

    We currently offer watches and accessories for sale within the United Kingdom and internationally.

    Product descriptions, images, and specifications are provided for guidance. Minor variations in colour, materials, or finishing may occur.

    We reserve the right to update specifications and pricing at any time without notice as part of continuous product improvement.

    3.Pricing and Payment

    All prices are listed in GBP and include VAT where applicable.

    Payment is required in full at the time of checkout.

    We accept major debit and credit cards and PayPal.

    We reserve the right to cancel any order if payment cannot be authorised or verified.

    4.Order Acceptance and Contract Formation

    An order is placed when you complete checkout and submit payment.

    A legally binding contract is formed once we confirm your order via email.

    We reserve the right to refuse or cancel any order in cases including but not limited to:

    • Product unavailability
    • Pricing or listing errors
    • Suspected fraud or unauthorised activity
    • Payment processing failure

    If an order is cancelled, a full refund will be issued.

    5.Delivery

    We deliver within the United Kingdom and internationally.

    Estimated delivery times are provided at checkout and are not guaranteed.

    Risk transfers to you once the product has been delivered to the address provided at checkout.

    You are responsible for ensuring that delivery details are accurate.

    6.International Orders

    International shipments may be subject to import duties, VAT, customs fees, or local taxes.

    These charges are the responsibility of the customer unless otherwise stated at checkout.

    If a shipment is refused due to unpaid duties or taxes, outbound and return shipping costs may be deducted from any refund.

    7.Right to Cancel

    Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods.

    You must notify us within this period and return the goods within 14 days of cancellation.

    Returned items must be unused and in original condition.

    8.Faulty Goods

    Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015.

    If goods are faulty, you may be entitled to a repair, replacement, or refund in accordance with UK law.

    9.Warranty

    All KOMPAS watches include a 2 year warranty covering manufacturing defects.

    The warranty does not cover accidental damage, misuse, cosmetic wear, or unauthorised repairs.

    Full warranty details are available in our Warranty Policy.

    10.Limitation of Liability

    Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any matter that cannot legally be limited.

    To the fullest extent permitted by law, our liability shall not exceed the purchase price of the product.

    11.Privacy

    Your use of this website is also governed by our Privacy Policy and Cookie Policy.

    12.Governing Law

    These Terms and Conditions are governed by the laws of England and Wales.

    Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

  • 1. Information We Collect

    We may collect and process the following types of personal data:

    • Identity Data – name, title, date of birth, gender.

    • Contact Data – email address, billing/shipping address, phone number.

    • Financial Data – payment card details (processed securely via third-party providers; we do not store full card details).

    • Transaction Data – details about your purchases, order history, and payments.

    • Technical Data – IP address, browser type, device identifiers, cookies, and browsing behaviour.

    • Profile Data – preferences, account details, product wishlists, marketing consents.

    • Usage Data – information on how you use our Website, products, and services.

    • Marketing & Communications Data – your choices for receiving marketing communications from us.

    2. How We Collect Your Data

    We collect data through:

    • Direct interactions – when you place an order, create an account, sign up for newsletters, contact us, or provide feedback.

    • Automated technologies – such as cookies, server logs, and analytics tools.

    • Third parties – including payment providers, delivery services, and advertising networks.

    3. How We Use Your Data

    We use your data for the following purposes:

    • To process and deliver your orders, including payment, shipping, and returns.

    • To manage your account and provide customer service.

    • To personalise your shopping experience and recommend relevant products.

    • To send transactional emails (order confirmations, shipping updates).

    • To send marketing communications (if you have opted in).

    • To improve our Website, services, and product offerings.

    • To detect, prevent, and address fraud, security, or technical issues.

    • To comply with legal obligations.

    4. Legal Basis for Processing

    Under UK GDPR, we rely on the following lawful bases:

    • Performance of a contract – to fulfil your orders and provide services.

    • Consent – for sending marketing emails or using non-essential cookies.

    • Legitimate interests – to improve our services, prevent fraud, and analyse customer behaviour.

    • Legal obligation – to comply with tax, accounting, and regulatory requirements.

    5. Sharing Your Data

    We may share your personal data with:

    • Service providers – such as payment processors (e.g., Stripe, PayPal), shipping couriers, and IT support.

    • Analytics and advertising providers – such as Google Analytics, Meta Ads.

    • Professional advisers – including accountants, auditors, or legal consultants.

    • Authorities – when required by law or to protect against fraud.

    We never sell your personal data.

    6. International Data Transfers

    Your information may be transferred outside the UK/EEA, for example when using third-party cloud services or payment processors. In such cases, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

    7. Data Retention

    We retain your personal data only as long as necessary:

    • Order and transaction data – 6 years (for tax and legal compliance).

    • Marketing data – until you withdraw consent.

    • Account information – until you request deletion.

    8. Your Rights

    Under data protection law, you have the following rights:

    • Right to access your personal data.

    • Right to correct inaccurate or incomplete data.

    • Right to request erasure ("right to be forgotten").

    • Right to restrict processing of your data.

    • Right to data portability.

    • Right to object to processing for marketing purposes.

    • Right to withdraw consent at any time.

    To exercise these rights, contact us at: privacy@kompaswatches.com

    9. Cookies

    Our Website uses cookies and similar technologies to improve functionality, analyse traffic, and personalise content.

    • Essential cookies – required for site operation (e.g., shopping cart).

    • Analytics cookies – help us understand how visitors use the site.

    • Marketing cookies – allow targeted advertising.

    You can manage cookie preferences in your browser or via our Cookie Consent Banner.

    10. Security

    We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. Payment information is processed securely using encryption and PCI-DSS compliant providers.