Customer service

Returns & Refunds

14-day returns, refunds and the 2 year warranty.

Last updated: 30 October 2026

Cancelling and returning your watch

In accordance with the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your watch, for any reason. Notify us within this period, then you have a further 14 days to return the item. Exchanges are also available if you prefer a different model.

To cancel, contact us at contact@kompaswatches.com.

Condition of returned watches

Returned items must be:

• Unworn and unused
• In original condition, with all protective films intact
• Returned in original packaging
• Accompanied by all documentation and accessories

You may inspect the watch as you would in a shop. Handling beyond what is needed to assess it may lead to a deduction reflecting any diminished value, for example wear, strap creasing, removed films or scratches.

Return shipping

For change of mind cancellations, you are responsible for return shipping costs. If the item is faulty or not as described, we cover reasonable return shipping costs.

Refunds

Refunds are issued within 14 days of receiving the returned goods, or of receiving proof that they have been returned. Refunds go to the original payment method.

Original standard outbound shipping is refundable where required by law. Upgraded or express shipping is non refundable.

Faulty watches

Your rights under the Consumer Rights Act 2015 are not affected. If your watch develops a fault:

• You have a 30 day right to reject for a full refund
• After 30 days, we may offer repair or replacement
• If repair or replacement is unsuccessful, you may be entitled to a refund or price reduction

We may request reasonable evidence of the fault before proceeding.

Shipping, duties and refused parcels

• United Kingdom: 3 to 5 business days
• International: 7 to 14 business days

Delivery times are estimates and may vary due to customs or courier delays. Shipping charges are displayed at checkout.

International orders may be subject to import duties, VAT and local taxes. These charges are the responsibility of the customer unless otherwise stated at checkout.

If a shipment is refused due to unpaid duties:

• The item must be returned to us
• Outbound and return shipping costs may be deducted
• A refund will be processed once the watch is received and inspected

2 Year Warranty

Every KOMPAS is covered by a 2 year international warranty from the date of delivery.

What the warranty covers

Manufacturing defects in the:

• Movement
• Dial
• Hands
• Case construction
• Factory water resistance integrity

In the rare event of an issue, we will repair or replace your timepiece.

What is not covered

• Accidental, impact or drop damage
• Cosmetic wear, including scratches and dents
• Strap wear
• Water damage caused by improper crown use
• Damage caused by unauthorised repairs or modifications
• Normal wear and tear

How to make a claim

Email contact@kompaswatches.com with:

• Your order number
• A description of the issue
• Clear photographs
• Proof of purchase

If the issue is confirmed under warranty, we cover return shipping following approval. If it is not covered, we will send a repair estimate before proceeding. Repair timelines vary depending on parts availability and location.