Legal

Privacy Policy

How we collect, use and protect your personal data.

Last updated: 30 October 2026

1. Information We Collect

We may collect and process the following types of personal data:

• Identity Data: name, title, date of birth, gender.
• Contact Data: email address, billing and shipping address, phone number.
• Financial Data: payment card details (processed securely via third party providers; we do not store full card details).
• Transaction Data: details about your purchases, order history and payments.
• Technical Data: IP address, browser type, device identifiers, cookies and browsing behaviour.
• Profile Data: preferences, account details, product wishlists, marketing consents.
• Usage Data: information on how you use our Website, products and services.
• Marketing and Communications Data: your choices for receiving marketing communications from us.

2. How We Collect Your Data

• Direct interactions: when you place an order, create an account, sign up for newsletters, contact us or provide feedback.
• Automated technologies: such as cookies, server logs and analytics tools.
• Third parties: including payment providers, delivery services and advertising networks.

3. How We Use Your Data

• To process and deliver your orders, including payment, shipping and returns.
• To manage your account and provide customer service.
• To personalise your shopping experience and recommend relevant products.
• To send transactional emails (order confirmations, shipping updates).
• To send marketing communications (if you have opted in).
• To improve our Website, services and product offerings.
• To detect, prevent and address fraud, security or technical issues.
• To comply with legal obligations.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Performance of a contract: to fulfil your orders and provide services.
• Consent: for sending marketing emails or using non essential cookies.
• Legitimate interests: to improve our services, prevent fraud and analyse customer behaviour.
• Legal obligation: to comply with tax, accounting and regulatory requirements.

5. Sharing Your Data

• Service providers: such as payment processors (e.g. Stripe, PayPal), shipping couriers and IT support.
• Analytics and advertising providers: such as Google Analytics and Meta Ads.
• Professional advisers: including accountants, auditors or legal consultants.
• Authorities: when required by law or to protect against fraud.

We never sell your personal data.

6. International Data Transfers

Your information may be transferred outside the UK and EEA, for example when using third party cloud services or payment processors. In such cases, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses).

7. Data Retention

• Order and transaction data: 6 years (for tax and legal compliance).
• Marketing data: until you withdraw consent.
• Account information: until you request deletion.

8. Your Rights

• Right to access your personal data.
• Right to correct inaccurate or incomplete data.
• Right to request erasure ("right to be forgotten").
• Right to restrict processing of your data.
• Right to data portability.
• Right to object to processing for marketing purposes.
• Right to withdraw consent at any time.

To exercise these rights, contact us at contact@kompaswatches.com.

9. Cookies

Our Website uses cookies and similar technologies to improve functionality, analyse traffic and personalise content.

• Essential cookies: required for site operation (e.g. shopping cart).
• Analytics cookies: help us understand how visitors use the site.
• Marketing cookies: allow targeted advertising.

You can manage cookie preferences in your browser or via our Cookie Consent Banner.

10. Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse. Payment information is processed securely using encryption and PCI-DSS compliant providers.

11. Contact

The data controller is Oral and Co Fine Goods Ltd (KOMPAS Watches), 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom. Email contact@kompaswatches.com.